AI for Every Customer Conversation Voice, Chat, and Social
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Get In TouchINFRASTRUCTURE
Built on the most trusted cloud infrastructure
NocNativeCloud is built entirely on Amazon Web Services — the world's most comprehensive and broadly adopted cloud platform. AWS maintains the largest compliance programme of any cloud provider, with 143 security standards and compliance certifications. When you deploy with NocNativeCloud, you inherit this security posture from day one. No separate security audit of our infrastructure required — AWS has already done it. Our role is to ensure our configuration, deployment, and operational practices meet the same bar.
CERTIFICATIONS
Compliance certifications
The AWS infrastructure underpinning NocNativeCloud holds the most comprehensive set of compliance certifications of any cloud provider.
GDPR
Full compliance with the EU General Data Protection Regulation. NocNativeCloud deployments use AWS EU (Ireland) eu-west-1 region by default, ensuring all customer and interaction data remains within the EU. Consent capture, data subject rights, and data processing agreements available.
SOC 1 Type II
AWS SOC 1 Type II report covers controls relevant to financial reporting. Independently audited by a third-party auditor. Available to customers under NDA for due diligence purposes.
SOC 2 Type II
AWS SOC 2 Type II covers security, availability, processing integrity, confidentiality, and privacy. Independently audited annually. NocNativeCloud-level SOC 2 certification currently in progress.
SOC 3
Public-facing summary report of AWS SOC 2 controls. Freely available and suitable for sharing with stakeholders who require a high-level compliance overview.
ISO 27001
International standard for information security management systems (ISMS). AWS ISO 27001 certification covers a broad scope of AWS services used by NocNativeCloud, including Amazon Connect and Lambda.
ISO 27017
Cloud-specific extension to ISO 27001. Covers security controls for cloud service providers and cloud service customers. Addresses shared responsibility in cloud deployments.
ISO 27018
International standard for protection of personally identifiable information (PII) in public cloud environments. Directly relevant to handling customer voice recordings, transcripts, and personal data.
PCI DSS Level 1
Payment Card Industry Data Security Standard at the highest level of compliance. Relevant for deployments involving payment processing by voice or chat. AWS PCI DSS compliance covers the underlying infrastructure.
HIPAA-eligible
AWS services used by NocNativeCloud are HIPAA-eligible. AWS signs Business Associate Agreements (BAAs). NocNativeCloud deployments are designed in accordance with HIPAA requirements. Note: NocNativeCloud itself is not a covered entity or business associate under HIPAA — our customers retain responsibility for their HIPAA compliance programme.
CSA STAR Level 2
Cloud Security Alliance Security Trust Assurance and Risk (STAR) Level 2 certification. Independent third-party assessment against the CSA Cloud Controls Matrix — cloud-specific security assurance beyond ISO 27001.
Cyber Essentials Plus
UK Government-backed cybersecurity certification scheme, independently verified by an accredited assessor. Demonstrates protection against the most common cyber threats. Relevant for UK and regulated deployments.
FedRAMP Moderate
US Federal Risk and Authorisation Management Program. AWS GovCloud regions are FedRAMP High authorised. Relevant for any US federal or government-adjacent deployments.
DATA PROTECTION
How we protect your data
Technical and operational controls across every layer of the stack.
Data residency
By default, NocNativeCloud deploys in AWS EU (Ireland) eu-west-1 region. Your customer data, call recordings, and transcripts are stored and processed within the EU. Alternative regions available on request. Data never leaves your chosen region without explicit consent.
Encryption everywhere
All data encrypted at rest using AES-256. All data in transit encrypted using TLS 1.2 or higher. Call recordings, transcripts, and customer data are encrypted before storage. Encryption keys managed via AWS Key Management Service (KMS) with customer-managed key option available.
Access controls
Role-based access control (RBAC) enforced across all systems. Multi-factor authentication (MFA) required for all administrative access. AWS IAM policies follow the least-privilege principle — every service and user has only the permissions required for their function.
Audit trails
Immutable, tamper-evident logs of every customer interaction, agent action, system access event, and configuration change. Powered by AWS CloudTrail and Amazon Connect Contact Trace Records. Full audit trail available for regulatory review and incident investigation.
RELIABILITY
99.9% Uptime SLA
99.9%
Uptime SLA
Our platform SLA is 99.9% uptime, backed by AWS multi-AZ infrastructure with automatic failover. Amazon Connect is built on the same global AWS network used by some of the world's largest enterprises. In the event of an availability zone failure, traffic is automatically routed to healthy infrastructure — with no manual intervention required. For contact centres, downtime is not an option. Neither is ours.
- check_circle Multi-AZ deployment with automatic failover
- check_circle No single point of failure across the stack
- check_circle AWS global infrastructure — the same used by the world's largest contact centres
- check_circle Real-time health monitoring and automated alerting
Questions about compliance or security?
Our team can walk you through our security posture, data handling practices, and compliance documentation. Get in touch.
Get In TouchCONTACT
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