Cut Claims Costs. Stay Compliant. Scale Without Headcount.
AI-powered contact centre automation built for insurance — from FNOL and claims status to renewal campaigns and payment reminders. Deployed on Amazon Connect, live in days.
Get In TouchHEAR IT IN ACTION
What an AI-handled FNOL call sounds like
This is a sample first notice of loss intake — handled end-to-end by AI, no agent required. Structured data captured and case created automatically.
Thanks for calling. I'm here to help you report a claim. Can I take your policy number to get started?
Yes, it's MOT-448821.
Got it — I can see your policy. Can you tell me briefly what happened and when the incident occurred?
This morning, around 8am. Someone reversed into my car in a car park — there's damage to the front bumper.
I'm sorry to hear that. I've logged the date and type of incident. Do you have the other driver's details, or was this an unattended vehicle?
Unattended — they left a note with their number.
Perfect. I've created your claim reference — it's CLM-2026-00441. A claims handler will be in touch within 2 business hours. Is there anything else I can help with?
Illustrative sample. Actual call flows are configured to your policy system and claim types.
The numbers that matter to insurers
Insurance contact centres run on volume and compliance. Here's what AI automation delivers.
Figures based on industry benchmarks and AWS platform data. Individual outcomes will vary based on use case, call volume, and configuration.
Call deflection
70%
Routine inquiries handled end-to-end by AI, no agent required.
Faster FNOL
3x
Faster claims intake versus manual agent handling.
Cost per contact
−60%
Reduction in cost-per-contact across automated call flows.
Availability
24/7
Claims and policy support available outside business hours.
FOR INSURANCE
Built for how insurance works
From first notice of loss to renewal — one platform for every customer interaction across voice and digital channels.
Claims intake & FNOL
Guide callers through first notice of loss, capture structured details consistently, and create cases automatically for adjusters — available 24/7, even outside business hours.
Policy & quote inquiries
Answer coverage questions, status checks, and premium payment inquiries 24/7 with AI that stays in scope and escalates complex queries to the right agent.
Renewal & retention campaigns
Proactive outbound voice and digital reminders at renewal time. Personalised, compliant, and measurable — reduce lapse rates without adding headcount.
Premium payment reminders
Automated outbound calls and messages for payment due dates, failed payments, and lapse warnings. Reduce churn from missed payments with zero agent involvement.
Claims status & updates
Customers self-serve claims status via voice or chat. Integrated with your claims management system via AWS Lambda — live data, no hold queues.
Compliance & recording
Call recording, consent capture, and full audit trails built in. Supports GDPR, Central Bank of Ireland, FCA, and carrier regulatory requirements. See our full security posture →
CUSTOMER OUTCOME
Results from a mid-size Irish insurer
A regional insurance provider running ~3,000 inbound calls per week deployed NocNativeCloud across FNOL, claims status, and renewal reminders.
68%
of inbound calls
resolved end-to-end by AI within 8 weeks of go-live
4.2 min
average FNOL time
down from 14 minutes with agent-only handling
11 days
to go live
from kick-off to first live call on Amazon Connect
"The FNOL flow was the biggest win — customers get a claim reference immediately, even at 11pm on a Sunday. Our adjusters start Monday with cases already structured and ready to work."
BUILT ON AWS
Enterprise infrastructure. No enterprise procurement.
Our insurance solution is built on Amazon Connect, Amazon Lex, and AWS Lambda — the same stack used by leading insurers and financial services firms globally. You get enterprise-grade reliability, security, and scalability without a multi-year implementation project.
- check_circle Amazon Connect for omnichannel contact routing
- check_circle Amazon Lex for conversational AI and intent handling
- check_circle AWS Lambda for real-time integration with policy & claims systems
- check_circle Amazon Connect Contact Lens for sentiment analysis & QA
- check_circle AWS data residency options for GDPR compliance
- check_circle Integrates with Guidewire, Duck Creek, Majesco, and custom policy/claims systems via API
Platform live in days
Pre-built insurance flows, compliance templates, and system connectors mean the platform is ready fast. Integration timeline depends on your policy and claims systems — we'll scope it honestly on the first call.
Ready to transform your insurance contact centre?
See how NocNativeCloud works for insurance. Get in touch or book a demo.
Get In TouchCONTACT
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