shield Insurance

AI for Every Customer Conversation Voice, Chat, and Social

Experience the next generation of customer support with AI that sounds human, understands context, and delivers measurable business results.

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The numbers that matter to insurers

Insurance contact centres run on volume and compliance. Here's what AI automation delivers.

Typical results based on customer implementations. Individual outcomes may vary.

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Call deflection

70%

Routine inquiries handled end-to-end by AI, no agent required.

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Faster FNOL

Faster claims intake versus manual agent handling.

savings

Cost per contact

−60%

Reduction in cost-per-contact across automated call flows.

schedule

Availability

24/7

Claims and policy support available outside business hours.

FOR INSURANCE

Built for how insurance works

From first notice of loss to renewal — one platform for every customer interaction across voice and digital channels.

Claims intake & FNOL

Guide callers through first notice of loss, capture structured details consistently, and create cases automatically for adjusters — available 24/7, even outside business hours.

Policy & quote inquiries

Answer coverage questions, status checks, and premium payment inquiries 24/7 with AI that stays in scope and escalates complex queries to the right agent.

Renewal & retention campaigns

Proactive outbound voice and digital reminders at renewal time. Personalised, compliant, and measurable — reduce lapse rates without adding headcount.

Premium payment reminders

Automated outbound calls and messages for payment due dates, failed payments, and lapse warnings. Reduce churn from missed payments with zero agent involvement.

Claims status & updates

Customers self-serve claims status via voice or chat. Integrated with your claims management system via AWS Lambda — live data, no hold queues.

Compliance & recording

Call recording, consent capture, and full audit trails. Built on Amazon Connect — compliant with Central Bank of Ireland, GDPR, and carrier regulatory requirements from day one.

BUILT ON AWS

Enterprise infrastructure. No enterprise procurement.

Our insurance solution is built on Amazon Connect, Amazon Lex, and AWS Lambda — the same stack used by leading insurers and financial services firms globally. You get enterprise-grade reliability, security, and scalability without a multi-year implementation project.

check_circle Amazon Connect for omnichannel contact routing
check_circle Amazon Lex for conversational AI and intent handling
check_circle AWS Lambda for real-time integration with policy & claims systems
check_circle Amazon Connect Contact Lens for sentiment analysis & QA
check_circle AWS data residency options for GDPR compliance

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Deploy in days

Not months. Pre-built insurance flows, compliance templates, and system connectors mean you go live fast.

Ready to transform insurance contact centers?

See how NocNativeCloud works for insurance. Get in touch or book a demo.

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CONTACT

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