Privacy Policy

1. Introduction

NocNativeCloud ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, products, and services (collectively, the "Services"). By using our Services, you consent to the practices described in this policy. If you do not agree, please do not use our Services.

2. Information We Collect

We may collect the following categories of information:

• Information you provide: Name, email address, company name, job title, phone number, and other contact or form data when you request a demo, contact us, or use our Services.
• Account and usage data: If you use our platform, we collect account credentials, usage data, call logs, conversation data (where applicable), and configuration preferences necessary to provide and improve the Services.
• Automatically collected data: IP address, browser type, device information, pages visited, and similar technical data when you use our website or Services.
• Cookies and similar technologies: We use cookies and similar technologies to maintain sessions, remember preferences, and analyze usage. You can manage cookie preferences in your browser settings.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, maintain, and improve our Services;
• Process your requests, respond to inquiries, and send related communications;
• Send administrative information, updates, and marketing (where you have opted in);
• Monitor and analyze usage and trends to improve security and user experience;
• Comply with legal obligations and enforce our terms and policies;
• Protect against fraud, abuse, and security incidents.

4. Legal Basis for Processing (EEA/UK)

Where required by law (e.g., under the GDPR), we process personal data based on: (a) your consent; (b) performance of a contract with you; (c) our legitimate interests (e.g., providing and improving Services, security); or (d) compliance with legal obligations. You may withdraw consent or object to processing where applicable; see "Your Rights" below.

5. Sharing and Disclosure

We may share your information with:

• Service providers: Vendors who assist us (hosting, analytics, email, support) under contractual obligations to protect your data.
• Legal and safety: When required by law, court order, or government request, or to protect our rights, safety, or property.
• Business transfers: In connection with a merger, sale, or acquisition of assets, subject to the same privacy commitments.

We do not sell your personal information to third parties.

6. Data Retention

We retain your information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it in accordance with our retention schedule.

7. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

8. Data Breach Notification

In the event of a personal data breach, we will comply with our obligations under GDPR Articles 33 and 34. Where the breach is likely to result in a risk to the rights and freedoms of individuals, we will notify the Data Protection Commission (Ireland) without undue delay and, where feasible, within 72 hours of becoming aware of the breach. Where the breach is likely to result in a high risk to individuals, we will notify affected data subjects without undue delay. We maintain internal procedures for detecting, reporting, and investigating personal data breaches.

9. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. Where we transfer data from the EEA, UK, or Switzerland, we use appropriate safeguards (e.g., standard contractual clauses or adequacy decisions) as required by applicable law.

10. Your Rights

Depending on your location, you may have the right to:

• Access and receive a copy of your personal data;
• Correct or update inaccurate data;
• Request deletion of your data;
• Restrict or object to certain processing;
• Data portability;
• Withdraw consent where processing is based on consent;
• Lodge a complaint with a supervisory authority (e.g., in the EEA/UK).

To exercise these rights, contact us at the details below. We will respond within the timeframes required by applicable law.

11. Children

Our Services are not directed to individuals under 16 (or higher where required). We do not knowingly collect personal data from children. If you believe we have collected such data, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date. Material changes may be communicated by email or a notice on our Services. Continued use of the Services after changes constitutes acceptance of the updated policy.

13. Contact Us

For privacy-related questions, to exercise your rights, or to contact our data protection contact:

NocNativeCloud
Noc Software Solutions Limited · Company No. 547527
40 Lackabane Village, Fossa, Kerry, V93 NX20, Ireland
Email: privacy@nocnativecloud.com

You may also write to us at the address provided above or in your contract.