AI for Every Customer Conversation Voice, Chat, and Social
Experience the next generation of customer support with AI that sounds human, understands context, and delivers measurable business results.
Get In TouchHealthcare contact centres run on volume. AI handles it.
Appointment reminders, prior auth status calls, prescription queries — high-frequency, low-complexity. The ideal workload for AI automation.
Typical results based on customer implementations. Individual outcomes may vary.
No-show reduction
−40%
Fewer missed appointments with automated reminders and easy rescheduling.
Calls handled by AI
65%
Routine inquiries resolved without agent involvement.
Availability
24/7
Patient support outside clinic hours, overnight, and at weekends.
Admin cost reduction
−55%
Lower cost per contact for scheduling, reminders, and status calls.
USE CASES
Every high-volume healthcare workflow, automated
From patient scheduling to post-discharge follow-up — one platform handles the calls your staff shouldn't have to.
Appointment scheduling & reminders
Patients call to book, confirm, or reschedule. AI handles the conversation end-to-end, integrates with your scheduling system via AWS Lambda, and sends automated reminders to reduce no-shows. No hold queues. Available around the clock.
Prior authorisation status
One of the highest-volume inbound call types in healthcare. AI handles status lookups by connecting to payer systems in real time via AWS Lambda — giving providers and patients instant answers without tying up clinical or admin staff.
Prescription refill requests
AI-guided self-service for repeat prescription requests. Patients provide details by voice; the request is created in your pharmacy or EHR system automatically. Clinician review triggered where required.
Post-discharge follow-up
Automated outbound calls to patients after discharge — checking on recovery, medication adherence, and flagging concerning responses for nurse callback. Reduces readmission rates and improves HCAHPS scores at scale.
Benefits, referrals & coverage inquiries
Handle high-volume inbound queries about plan benefits, referral status, and coverage eligibility 24/7 — across payer and provider contact centres. AI stays in scope; sensitive or clinical queries escalate to the right team instantly.
After-hours triage & urgent routing
Smart call routing outside clinic hours — AI assesses urgency, provides appropriate guidance, and connects patients to on-call clinical staff when needed. Ensures no critical call goes unanswered while protecting staff from non-urgent out-of-hours volume.
BUILT ON AWS
AWS services purpose-built for healthcare
AWS has invested heavily in healthcare-specific AI services. NocNativeCloud brings these together in a ready-to-deploy contact centre solution — no AWS expertise required on your side.
Amazon Connect
Cloud contact centre platform used by NHS trusts, US hospital systems, and health insurers. Omnichannel routing, agent workspace, and real-time analytics — fully managed, no hardware.
AWS Transcribe Medical
Speech recognition trained specifically on medical terminology. Accurate transcription of clinical vocabulary, drug names, and procedures — even in noisy environments or with accented speech.
Amazon Comprehend Medical
Natural language processing that extracts clinical entities — diagnoses, medications, dosages, symptoms — from patient conversations. Enables intelligent routing and automated documentation.
AWS Lambda & EHR Integration
Serverless functions connect your contact flows to Epic, Cerner, and other EHR/EMR systems in real time. Live patient data on every call — no batch sync, no stale records.
AWS HealthLake
FHIR-compliant health data lake on AWS. Store, transform, and query patient data at scale with built-in compliance controls — underpinning longitudinal patient views across interactions.
Contact Lens for Amazon Connect
Real-time sentiment analysis, call summarisation, and automated quality monitoring across every patient interaction. Surface at-risk calls instantly and improve care outcomes through conversation intelligence.
COMPLIANCE & PRIVACY
Healthcare compliance is non-negotiable. We know that.
Patient data and voice recordings come with strict obligations. Our platform is designed from the ground up with healthcare regulatory requirements in mind — and built on AWS infrastructure that already meets the baseline for most healthcare compliance frameworks.
- check_circleHIPAA-eligible AWS infrastructure — AWS services used by NocNativeCloud are HIPAA-eligible. AWS signs Business Associate Agreements (BAAs). NocNativeCloud deployments are designed in accordance with HIPAA requirements. Note: NocNativeCloud itself is not a covered entity or business associate under HIPAA — our customers retain responsibility for their HIPAA compliance programme.
- check_circleGDPR compliant — EU data residency options, consent capture on every interaction, full data subject rights support.
- check_circleCall recording & audit trails — Every interaction recorded, transcribed, and stored with tamper-evident logs for regulatory review.
- check_circleSOC 2 (in progress) — Security and availability controls aligned with SOC 2 Type II requirements.
- check_circle99.9% uptime SLA — Patient calls can't wait. Our SLA is backed by AWS global infrastructure with automatic failover.
AT A GLANCE
- verified_userHIPAA-aware design
- gpp_goodGDPR compliant
- shieldSOC 2 (in progress)
- cloud_done99.9% uptime SLA
- receipt_longFull audit trails
Ready to transform your healthcare contact centre?
Reduce no-shows, cut admin overhead, and improve patient experience — without replacing your existing systems. Built on Amazon Connect and deployed in days.
Book a DemoCONTACT
Talk to a healthcare specialist
Tell us about your contact centre and we'll show you exactly how NocNativeCloud works for your workflows. No generic demos.