AI for Every Customer Conversation Voice, Chat, and Social
Experience the next generation of customer support with AI that sounds human, understands context, and delivers measurable business results.
Book a DemoFOUNDATION
Powered by Amazon Connect
Amazon Connect is AWS's fully managed cloud contact centre — used by thousands of enterprises globally. It is an omnichannel platform covering voice, chat, and tasks, with pay-per-use pricing and no upfront hardware. Built-in telephony, a modern agent workspace, real-time dashboards, and 99.9% uptime backed by AWS global infrastructure. NocNativeCloud is built directly on top of Amazon Connect — configured, integrated, and managed so you do not have to be an AWS expert.
Omnichannel Routing
Route voice calls, chat sessions, and tasks intelligently based on agent skills, real-time availability, and queue priority. Every contact reaches the right person or AI flow — every time.
Built-in AI
Native Amazon Lex integration delivers conversational IVR, intent-based routing, and self-service automation. Customers say what they need — no keypress menus, no hold queues.
Pay-As-You-Go
No per-seat licences. No upfront infrastructure costs. Pay only for the minutes used. Scale up instantly during peak periods and scale down when quiet — costs follow your volume.
TECHNOLOGY
The complete AWS AI stack
Every component of the NocNativeCloud platform is a managed AWS service — battle-tested, enterprise-grade, and globally available.
Amazon Connect
Cloud contact centre platform used by thousands of enterprises globally. Omnichannel routing (voice, chat, tasks), real-time and historical analytics, agent workspace with screen pop, and pay-per-use pricing. No hardware, no upfront cost.
Amazon Lex
The same conversational AI that powers Alexa. Natural language understanding and automatic speech recognition for building voice and text chatbots. Multi-turn dialogue, slot filling, and intent classification — deployed directly into Amazon Connect contact flows.
AWS Transcribe
Real-time automatic speech recognition with high accuracy across accents, dialects, and domain-specific vocabulary. AWS Transcribe Medical adds clinical terminology recognition for healthcare deployments.
AWS Lambda
Serverless compute that connects your contact flows to any backend system in real time. When a customer calls, Lambda queries your CRM, EHR, or policy system and returns live data to the agent or AI — no batch sync, no stale records.
Amazon Connect Contact Lens
Real-time conversation analytics powered by machine learning. Sentiment analysis, talk time, interruptions, keyword spotting, and automated post-call summaries. Surfaces at-risk calls to supervisors instantly.
AWS Polly
Neural text-to-speech that converts text to natural-sounding speech in 60+ voices across 30+ languages. Deployed in contact flows for dynamic, personalised voice responses that do not sound like robotic IVR.
HOW IT WORKS
How it fits together
Four steps from first contact to resolution — fully automated or agent-assisted, depending on complexity.
Step 1
Customer contacts you
Voice, chat, or social. Amazon Connect receives the interaction and routes it based on channel, time of day, queue capacity, and configured routing logic.
Step 2
AI understands intent
Amazon Lex identifies what the customer needs. No keypress menus. Natural language — customers say what they want and the AI classifies intent in real time.
Step 3
Live data retrieved
AWS Lambda queries your CRM, EHR, or backend system in real time. The customer's record, case status, or account details are available immediately — no hold time, no manual lookup.
Step 4
Resolved or escalated
AI resolves autonomously or routes to the right agent with full context — intent, data retrieved, and conversation history. Agents start informed, not cold.
DEPLOYMENT
Ready to deploy
NocNativeCloud removes the complexity of AWS deployment. Pre-built, tested, and production-ready from day one.
Pre-built contact flows
Pre-built contact flows for insurance and healthcare — claims intake, appointment scheduling, policy queries, and more. Production-ready, fully configurable to your requirements, with compliance guardrails already in place.
Native CRM integrations
Salesforce, HubSpot, and Zendesk via pre-built Lambda connectors. No custom development required. Your CRM data surfaces in every contact flow, agent screen pop, and AI conversation in real time.
Go live in days
NocNativeCloud handles implementation, testing, and launch end-to-end. Your team does not need AWS expertise. We configure, test, train, and hand over a running system — not a project plan.
See the platform in action
Book a demo and we will walk you through a live Amazon Connect deployment tailored to your industry and use case.
Book a DemoCONTACT
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